Heller Pereira Sanches

Technical Support Engineer at Salesforce | Marketing Cloud Email Specialist

Contact

Email: hellersanches@gmail.com
Phone: +353 83 0825806
LinkedIn: hellerpsanches

Main Skills

Marketing Cloud Email Specialist
Salesforce Marketing Cloud
Customer Support

Languages

English (Native or Bilingual)
Portuguese (Native or Bilingual)
Spanish (Native or Bilingual)
German (Elementary)

Certifications

Treasury Management Administration
Salesforce Certified Marketing Cloud Email Specialist

Professional Summary

Originally from Brazil with a BBA degree, I have extensive multilingual customer care experience across IT and hospitality. My curiosity and continuous learning have led me to gain skills in Python, HTML, CSS, and networking (Linux & Windows).

Work Experience

Salesforce

Technical Support Engineer | Marketing Cloud Email Specialist (Apr 2025 – Present, Dublin)

Coupa Software

Technical Support Engineer (Jun 2024 – Apr 2025, Dublin)

Supported Treasury application customers via phone, email, and chat
Diagnosed and resolved technical issues
Collaborated with internal departments for escalations

Brown Thomas Arnotts

EUC Technical Support Engineer (L2) (Sep 2022 – Jun 2024)

PC troubleshooting, hardware repairs, asset provisioning
Microsoft 365, Citrix, VPN, SCCM, AD user support
POS and mobile device support, profile remediation

IT Helpdesk Technician (L1) (Mar 2022 – Aug 2022)

Server and OS support, LAN/WAN troubleshooting
POS systems, Microsoft Exchange, CRM support
1st-line app support, imaging and hardware deployment

Innovation & Enterprise Admin (Sep 2021 – Mar 2022)

Retail innovation coordination, reporting, vendor setup
Promotions setup, PO management, stock planning

Kaizen Workforce Solutions

Warehouse Operative / SAP Super User (Sep 2020 – Sep 2021)

Ran SAP reports, performed compliance audits
Logged transfers between BUs, conducted mini audits

Iberica Infocomputer

Pre/Post Sales Engineer (Apr 2019 – Mar 2020, Madrid)

Supported Portuguese hardware market: quotes, sales, escalations
Created a new stock labeling system for the warehouse

Education

Dublin Business School — Higher Diploma, Computer Science (2021–2022)
Universidade Paulista — Higher Diploma, Business Administration (2008–2012)