IT professional focused on solving problems with creativity and efficiency.

I am a technical support professional with over 2 years experience working for Brown Thomas Arnotts, a leading retail company in Ireland. I currently hold the position of EUC - Technical Support Engineer - Level 2, where I am responsible for diagnosing and solving hardware and software problems on PCs, both remotely and on site. My skills include supporting Active Directory, Windows 10/11, Microsoft 365, Citrix, VPN and SCCM, as well as supporting point of sale (POS) systems.

Innovation & Enterprise Administrator

As part of the innovation team whose responsibility is to support Brown Thomas | Arnotts in delivering the commitment to reinvent the retail experience for our customers supporting the idealization and implementation of innovative products, pop-ups and services in physical and digital channels.

IT Help Desk Support Technician - Level 1

As a IT Help Desk Technician I had the opportunity to provide technical support and assistance to Brown Thomas | Arnotts staffs, by phone, remotely or in person. My target: Always to ensure a staff's satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

EUC-Technical Support Engineer - Level 2

As an EUC Support Engineer my focus is provision of application and OS maintenance and support services, either directly to users of the systems or to service delivery functions. Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.

Extra knowledge

My knowledge goes beyond just supporting end users.

Programming language

100%

Data base

100%

Web Design & Development

100%

IT knowledge

What areas do I have experience

End user computing engineer

End-user computing (EUC) is a term that refers to the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs. Also assisting others other areas from IT department.

DevOps

DevOps is an approach integrating software development (Dev) and IT operations (Ops) to streamline collaboration and automate processes, fostering faster, more reliable software delivery using the main software development methodologies, software maintenance and server administration.

Python Developer

From fundamental concepts to more advanced topics. My experience includes mastering variables and data types, effectively using logical and conditional structures, and implementing decision and repetition structures to control program flow combined with the Django framework.

Infrastructure

Configuration and maintenance of medium-sized networks. Protocols, security, and administration of network devices, troubleshooting connectivity issues, and managing essential services administration of IP addressing, VLANs, and network services such as DNS and DHCP.

POS - Engineer

Xstore system Setup, maintenance, and support of Point of Sale (POS) systems in retail business. Installing hardware, troubleshoot issues, software Configuration, peripheral control and replacement, customer Support and provide training for Help desk Level 1.

Operational systems

Due to the many systems used in business today I have advanced proficiency in multiple operating systems, including: Windows, Linux, Apple OS(iOS, MacOS,iPadOS) as well their maintenance, configuration, troubleshooting and constantly updating myself with each new version.

Testimonial

What my references say!

I had the opportunity to study for four years with Heller, and it was a pleasure. Heller is a smart and knowledgeable person. He has technical skills and knows a lot about processes and business. I recommend him!

Diego Rocha

Oracle - Cloud Functional Analyst

Heller has strong technical skills and an excellent strategic and business vision. Additionally, he has qualities as a person, which are fundamental in any organization. I highlight your strength, resilience, empathy, sympathy and excellent communication skills. I believe that Heller has all the conditions to evolve quickly in his career, constituting an asset of enormous value for any organization.

Alessandra Cavalcante

DHL - Reception Clerk

Heller is a highly competent and dedicated professional. During the time we worked together, he demonstrated exceptional skills in diagnosing and resolving technical problems. Your ability to deal with complex situations and your attention to detail are remarkable. I recommend Heller without hesitation to any technical support team.

Alexandre Cavalcante

Profession

My Network

References

Diego Rocha

Oracle Cloud Functional Analyst

Alessandra Cavalcante

Personal Assistent

Alexandre Cavalcante

Systems Analyst

Address

Prospect Hill, Finglas Road, Dublin 11

+353 083 0825806

hellersanches@gmail.com